My Commitment to You

I care deeply about providing the best support possible for my clients, helping them to address their legal, financial and emotional challenges, to find solutions which enable them to move into their life after separation or divorce. I commit to the following:

Honesty: I will appraise you of all of your options at the outset and will only work with you collaboratively if I believe that you have the best chance of success within that process;

Dedication: I am passionate about helping couples to separate with care and dignity and helping parents to help their children to adjust to family life post separation;

Reliability: I will deliver on my promises to you: if I say that I will do it, then I will;

Flexibility: I will always endeavour to fit in around your commitments and needs and ensure that the service which I deliver is tailor-made to your family.

 

Complaints: I want to give you the best possible service.  However, if at any point you become unhappy or concerned about the service I have provided then you should inform me immediately, so that I can do my very best to resolve the problem.

In the first instance it may be helpful to contact me to discuss your concerns and I will do my best to resolve any issues at this stage.  If you would like to make a formal complaint, then you can request a copy of our full complaints procedure.  Making a complaint will not affect how I handle your case.

The Solicitors Regulation Authority can help you if you are concerned about my behaviour.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority (/consumers/problems/report-solicitor.page).

 What to do if I cannot resolve your complaint

The Legal Ombudsman can help you if I am unable to resolve your complaint myself.  They will look at your complaint independently and it will not affect how I handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first.  If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 

 

The service is provided by a solicitor of England and Wales

VAT registration no. 920 9536 22

Maura Mckibbin Collaborative Solicitor and Mediator Limited, a company registered in England and Wales: company number 10068057: sole Director Maura Mckibbin (SRA registered number 629295) and their rules can be accessed at www.sra.org.uk/handbook/